bm390 Privacy Policy
This policy explains how bm390 collects, uses, and protects personal data that players provide on the platform.
This Privacy Policy applies to all players using the bm390 website https://bm390.vip and all related services. By using our services for the first time, you are considered to have accepted the terms of this policy. bm390 is committed to fully respecting players' personal data and keeping it secure.
Definitions
The key terms used in this policy are defined below.
Player
Any person who uses bm390 services directly — whether browsing the website with or without an account, or requesting a service.
Personal Data
All data provided when opening an account, including name, contact details, payment information, and website usage data.
Service
All digital betting and gaming platform services offered by bm390 — including football betting, live casino, slots, Sic Bo, 3D lottery, and Shan Koe Mee games.
Cookie
Small data files stored on a player's computer or mobile device when they visit the website.
Information We Collect
bm390 only collects the types of information that are strictly necessary to provide our services.
2.1 Information Provided Directly by the Player
- Full name (personal name and parent's name)
- Gender and date of birth verification details
- Email address
- Phone number
- Banking / payment information (KBZPay, Wave Money, AYA Pay, CB Pay)
- Login credentials (username and password)
- Any personal information submitted by the player
2.2 Automatically Collected Data
- IP address and network information
- Browser type and device information
- Time spent on the website and click patterns
- Session cookies and tracking tokens
- Deposit / withdrawal frequency and gameplay records
- Login date and time (Myanmar Standard Time — MMT, UTC+6:30)
2.3 Security and Verification Data
- Know Your Customer (KYC) verification documents
- Records related to suspicious financial losses or fraud investigations
- Responsible gaming health check forms
How We Use Your Information
bm390 uses players' personal information only for the following purposes.
Account Management
To create player accounts, verify identity, and maintain security.
Financial Transactions
To process and record deposits, withdrawals, and bonus payments accurately.
Customer Support
To respond to inquiries and resolve issues submitted via 24/7 Live Chat and email.
Fraud Prevention
To detect and prevent fraud, money laundering, and unauthorized access.
Service Improvement
To understand how players use the website and improve the platform experience.
Responsible Gaming
To analyze player behavior and provide responsible gaming tools.
Data Sharing and Disclosure
bm390 does not sell, rent, or disclose players' personal information to third parties for marketing purposes.
Conditions Under Which Data May Be Shared
Third-Party Commitments
Third-party service providers with whom bm390 shares data must comply with the data protection standards we have set. They are not granted unrestricted access to data and may only use it for the specified purpose.
Cookie Policy
The bm390 website uses cookies to improve the player experience and enhance security.
Essential Cookies
These cookies are strictly necessary for the website to function properly. They cover session management, secure login, and financial transactions. Disabling these cookies will prevent access to the service.
Performance Cookies
These help us understand how players use the website. This data is aggregated and cannot be used to identify any individual player.
Functional Cookies
These help the site remember language preferences, regional settings, and player choices, so you get a consistent experience every time you visit.
Cookie Management
Players can control cookies from their browser settings. If you reject cookie types other than Essential Cookies, some services may be limited.
Player Rights
The bm390 platform ensures every player has full access to the following rights regarding their personal data.
- Right to Access — You can request to know what personal data bm390 holds about you.
- Right to Correct — You can request corrections to inaccurate or incomplete personal data. Contact us via 24/7 Live Chat.
- Right to Delete — You can request deletion of your personal data as long as it does not conflict with legal obligations. Some data may be required to be retained under legal requirements.
- Right to Restrict — You can request a temporary restriction on the use of your personal data for specific reasons.
- Right to Data Portability — You can request a copy of your personal data in a readable format.
- Right to Object — You can object to the processing of your personal data for specific purposes, particularly in cases related to marketing.
To exercise any of the rights above, email [email protected] or contact us via 24/7 Live Chat. Requests will be handled from the date they are received.
Data Retention Period
bm390 retains your personal data only for as long as the purpose requires or until legal obligations are fulfilled.
Account Data
Retained for one year after account deletion. Data related to financial disputes may be kept longer.
Financial Transaction Records
Financial transaction records are retained as required by law.
Activity Records
Customer service communication records are retained for a reasonable period for player reference.
Cookie Data
Session cookies are deleted when you log out. Persistent cookies may last 6 months to 1 year and can be deleted manually from your browser.
Data Security Measures
bm390 applies industry-standard technical safeguards to protect your personal data.
SSL Encryption
All data transfers between the website and players are protected with SSL/TLS encryption.
Encrypted Storage
Personal data stored in the database is encrypted and access is strictly verified.
Continuous Monitoring
Systems are in place to continuously detect unauthorized access and threats.
In the Event of a Security Incident
If a security incident occurs that may affect your personal data, we will notify you as quickly as possible and explain the protective measures taken. You will be contacted via [email protected].
Policy Changes
bm390 may update this privacy policy to reflect changes over time, legal updates, or service expansions. If the policy changes, the update will be announced in a prominent place on the website and the "Last Updated" date will be revised.
Continued use of the service after an update is published will be considered acceptance of the changes. Players are encouraged to check this page regularly.
Contact Us
If you have any questions about this policy, please contact the bm390 customer support team.
24/7 Live Chat — Contact us via Live Chat on the website with full support in Myanmar language
Email: [email protected]
After accepting the player's request, it will be processed. You can check on the status at any time via Live Chat.