bm390 FAQ — Answers to everything you want to know

Once a match is over, bets are settled automatically based on the final result. If an in-play issue arises (such as a player being sent off or a match being suspended), the outcome is decided according to the rules and procedures in place. As soon as the result is confirmed, the funds go straight back into your account. If you have any questions, reach out via Live Chat.

Live Betting lets you place bets while a match is being played. In the bm390 football section, select any match marked "Live", enter your stake amount, and press "Confirm" — that's all it takes. Live Odds change fast depending on how the match is going, so make sure you decide quickly.

Odds are the multiplier used to calculate your payout if your bet is correct. For example, if you pick Team A and they win, you receive Odds × your stake. A Handicap levels the playing field by giving the weaker team a goal advantage. If Team A is listed at -1, they need to win by 2 or more goals for your bet to win.

EPL (English Premier League) and MNL matches are listed in the football section as soon as they are scheduled. Pre-match betting typically opens 2–3 days in advance, and Odds may shift during that period. All match times are shown in Myanmar Standard Time (MMT), so there is no time-zone confusion.

At bm390, football betting results are based on official match reviews. If you have a query about a result, contact us via 24-hour Live Chat and provide your Transaction ID. Our staff will assist you in Burmese and resolve the issue for you.

Withdrawals at bm390 are normally completed within 15 minutes to 2 hours. You can withdraw to KBZPay, Wave Money, AYA Pay, or CB Pay. Note that processing may take longer if your account KYC verification is not yet complete. The minimum withdrawal amount is 10,000 Ks.

No. The KBZPay, Wave Money, AYA Pay, or CB Pay account you withdraw to must match the name registered on your bm390 account. If there is a mismatch, the transfer may be put on hold for security reasons. This policy is in place to protect against fraud.

To withdraw winnings from the bm390 welcome bonus, you must meet a Wagering Requirement of 25x. For example — if you deposit 20,000 Ks and receive a bonus of 20,000 Ks, you must wager 20,000 × 25 = 500,000 Ks before you can withdraw any winnings linked to that bonus. Once the wagering requirement is met, check the withdrawal limits before proceeding.

bm390's withdrawal service runs 24 hours a day, 7 days a week, so whether it is late at night or the weekend, processing still normally takes 15 minutes to 2 hours. Do note, however, that services like KBZPay have their own maintenance windows, which can cause slight delays.

The main reasons for a Pending status are: KYC verification not yet complete, wallet name mismatch, wagering requirement not yet met, or a scheduled maintenance period. If it has been over 2 hours, contact Live Chat with your Transaction ID and our staff will sort it out right away.

KYC (Know Your Customer) verification is an international standard used to prevent fraud, problem gambling, and unauthorised account access. bm390 applies this process to keep your funds and personal information secure.

Regular players do not need to complete KYC right away when they first start. However, KYC verification may be requested when a large withdrawal is made, on your first withdrawal, or if any suspicious activity is detected on your account. This process is also there to protect you as a player.

bm390 protects your personal information using SSL encryption technology. Documents submitted for verification are used solely for KYC purposes and will not be shared with third parties. For full details on our privacy practices, please read the Privacy Policy page.

Yes. The name registered on your bm390 account must exactly match the name on the KBZPay, Wave Money, AYA Pay, or CB Pay account you use to withdraw. If they don't match, your withdrawal may be blocked. If you run into this issue, contact us via Live Chat to get it sorted.

Go to the bm390 Login page and fill in the registration form. You can open an account using your name along with a valid phone number or email address. Please note that you must be 21+ to register. Once logged in, you can deposit and start playing.

Usernames can contain Latin letters and numbers. Passwords should include at least one uppercase letter, a number, and a symbol to keep your account secure. Avoid using personal details like your birth year or phone number as your password.

Click the "Forgot Password" button on the Login page and request a verification code sent to your registered phone number or email. Alternatively, contact bm390 staff via Live Chat, provide the required details, and request a password reset.

You can log in to your bm390 account from any device — phone, tablet, or computer — through a browser. As long as your username and password are correct, there are no restrictions. If security is a concern, remember to log out of sessions on devices you no longer use.

Common reasons you may not be able to log in include: incorrect username or password, Caps Lock being on, browser cache issues, or a suspended account. First, try resetting your password. If that does not work, go to the bm390 Login page and contact our team via Live Chat. We are available 24 hours a day, so you can reach us at any time.

bm390 operates a one-player, one-account policy. Opening more than one account under different names is a violation of our terms and conditions, and may result in account closure and loss of funds. If you have any questions, please read the Terms & Conditions.